CHARLOTTE, N.C. /PRNewswire/ — LightStream announced that the company has earned the number one ranking in customer satisfaction among personal loan providers in the J.D. Power U.S. Consumer Lending Satisfaction Survey today. After assessing the general customer financing area, J.D. Power awarded LightStream the spot that is highest considering a few key facets including offerings and terms; application and approval; and loan administration.
In announcing the recognition, J.D. energy discovered that “an ideal storm of record-high degrees of unemployment, record low interest and increased reliance on electronic interactions is placing customer loan providers to your test like never ever beforeвЂ¦ loan providers’ capacity to build trust and offer seamless, easy-to-use online tools with this heightened amount of customer anxiety will determine their brands for several years in the future.”
“It is an honor to be rated no. 1 in client satisfaction with unsecured loans,” stated Mark Ford , executive vice president, GM at LightStream. “The J.D. energy honor reinforces our continuing dedication to innovate and deliver a highly skilled customer experience.”
One of the key findings research, J.D. energy unearthed that Д±ndividuals are mainly picking loan providers centered on two important aspects: payment terms and reputation. Also, with regards to getting approval for the customer loan, individuals choose lenders whom need few papers and provide an application process that is easy.
“Д±ndividuals are rendering it clear that loan providers need certainly to foster rely upon the brand name and the financing experience,” stated Jim Houston , handling manager of customer lending and automotive finance intelligence at J.D. energy. ” To achieve that, loan providers need certainly to provide safe, easy-to-use web-based tools and concentrate on aligning item offerings and terms to your certain requirements of the clients in this challenging duration.”