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Deals We Possibly May Refuse to Process

A Transaction is almost certainly not prepared if: (a) the quantity of the deal exceeds your available balance, (b) the Card happens to be reported lost or taken, (c) our company is uncertain whether you have got authorized the Transaction, or (d) there clearly was a dispute involving your available stability. You were entitled to receive Benefits in an amount different than what was credited to your Card Account, you should contact the Agency if you believe.

Issues Making Use Of Your Card

  1. You may have to go inside to pay if you experience a problem using your Card at the self-service pump of a gas station.
  2. For those who have dilemmas utilizing your Card and you also think you have got adequate available funds for the Transaction, call us during the customer care number below.
  3. While we attempt to contact you if we notice Transactions that are unusual or suspicious, we may place a temporary security “freeze” on your Card.
  • Record of Your Deals, Card Balance & Know Your Stability

    You need to check your Card balance and deal history on a daily basis.

    1. Keep an eye on your Transactions, including Transaction Holds, so that you know your Card balance.
    2. You can get a receipt for the Transaction when you withdraw cash or make a purchase. The receipt will indicate your Card Account balance in some cases. Note: Balance information may well not consist of deals or charges which can be nevertheless in procedure and also have not yet settled. The total amount additionally can include payments at the mercy of a hold (See Section III, Paragraph B “Transaction Holds”) or perhaps a protection freeze (See Section V, Paragraph 3
    3. Through the internet site, you can easily pick and print deal history for approximately year for monitoring the deals posted to your Card account.

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